Refund policy

Last updated: 19.10.2025

At Bajan Pancart, we want you to love your purchase. If you are not completely satisfied, we’re here to help. Please read our return and refund policy carefully.

1. Your Right to Cancel

Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods for a full refund.
To exercise this right, you must notify us in writing (via email) within 14 days of delivery.

2. Eligibility for Returns

To be eligible for a return:

Your item must be unused, unworn, and in the same condition that you received it.

It must also be in the original packaging, with any tags or labels intact.

Proof of purchase (e.g., order confirmation) is required.

Certain types of goods are exempt from being returned, including:

Custom or personalised products.

Items marked as final sale or non-returnable.

Gift cards or digital downloads.

3. Return Process

To start a return, please contact us at [insert your customer service email] with your order number and reason for return.
We will provide you with instructions on how and where to send your item.

Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 10 business days.

Please note:

Shipping costs are non-refundable.

If your item was defective or damaged on arrival, please contact us within 7 days of delivery for a replacement or full refund.

5. Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you need to exchange it for the same item, contact us at [insert email] before returning your product.

6. Late or Missing Refunds

If you haven’t received a refund within the stated time:

Recheck your bank account.

Contact your credit card company or bank — processing times may vary.
If you’ve done all this and still have not received your refund, please contact us at [insert email].

7. Contact Us

If you have any questions about our return and refund policy, please contact:
📧 bajanpancart@gmail.com